Anonymous
map-marker Akron, Ohio

Waiting. For bike now they want more money. 150 for postage. Said they sent refund. I will check on it today. Cwpc maine 04426.

When you make a deal and you are paid and 3 weeks no reply that's wrong. Atv bike 125c.c like in internet ad. Mailed check on Feb 3 they said 2 weeks to get bike. What is wrong there. Talked to. Tailor with text massage.
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Nick J Zkc

Very poor service!!

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SaferWholesale - Very poor service!!
On June 26, 2019 I ordered a High Quality Super Duty Hybrid Trailer dolly. When I received the unit it was poorly packaged. The box that covered the unit was not strapped down at all. I could just pull the box straight up. The plastic part that holds the wiring was totally destroyed. See picture. I spent an hour trying to put the unit together because the directions that came with it is just one page and has very limited information. I then called and ask for a manager. I was put on hold for 20 minutes. So, I called back again two days later at 7:55am. Again I was put on hold for 20 minutes. The manager sounded just like the person that answers the phone. In each case very rude!! Today is the July 10 and the replacement part has not even been shipped to us yet. I offered my UPS or FedEx account so that the part could be shipped over night. I was told they could not do that and I might have the part in 7 to 10 days!!!! I also told them the trailer is setting in the street and I need to move it. The manager stated that was not his problem!!! I have been in business for over 33 years. We ship electronic components everyday. So, we know when something is packaged wrong. This unit was package as poor as it gets. My 5 year old could have done a better job. There was only one small yellow rope tied to the dolly and the crate. You could freely move the dolly back and forth before removing the one little rope. We will never buy from this company again. Plus, when people ask me where we purchased this unit I will let them know that they should not buy from this company unless they like a lot of headaches and very poor service.
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Loss:
$2600
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Desert Hot Springs, California

Failure to cooperate with customers. Rip offs.

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What i dont understand is how r they still have there business when they got (REVOKED) before?? I wish i would of known before i did a purchse with SWS ON 30th of last month oct,30th 2019. I purchse a moped from them about a week later they sent email saying that we missed u that they came by but nobody wasnt home, i said what the f@#??! There were supposed email me to let me know when their were gonna delive it to me, like any companies would of done, they didnt give me heads up, so i called saferwholesale talk to Roger to see whats going on with my purchse? And told me to call xpro- logitics and give them the tracking number so i did, at first! They couldnt find my tracking they found my name but not my correct address# , so called back to SWS talk to Roger said if i want moped i would have to pay a extra $318, which thats bowl shit!! Why do i have pay for something that i didnt get on my door step, a total of fees $567 is what they tookout, and my moped was worth $885. Im intertsided I'm in too heres my email me @ elenachavezlc@***.com
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olivera p

They do not fullfill their promisses.

Angryi placed an order with them on11,28 19. after almost 2mts i still do not know what is the status of my order...
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Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

Luke g Iym

Horrible

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Updated by user Nov 01, 2019

Item was never resolved.Company refuses to help me

Original review Nov 01, 2019
I ordered $1400 scooter. Paid express shipping.Scooter came a week late,Wouldnt start.Two different colors.Parts broken.Company lied and claimed it was in Chicago,right after purchased it they said it was in California.They refuse to help me and tell me I must file online for support.Worst experience of my life.Never Buy From These Idiots.Satan would be a better choice
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Loss:
$400
Cons:
  • Not willing to help
  • Not forthcoming with answers
  • Business practices
Reason of review:
Damaged or defective

Preferred solution: Price reduction

2 comments
Luke g Iym

I actually talked to them today.Here is a number im sure they don't want you to have 815 717 **** is direct to parts. They are rude and swear at customers and they always hang up on you .Horrible service.Evil company based on lies.Everything they say is a lie.

Guest
reply icon Replying to comment of Luke g Iym

How do they get away with this BS? I would challenge my credit card and refuse to pay for rip offs.

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Julie J Zqt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchased electric scooter missing piece damaged goods. Scooter goes less speed and battery did not keep charge. Rude to me when i called WILL NEVER DEAL WITH THIS COMPANY AGAIN

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SaferWholesale - Purchased electric scooter missing piece damaged goods. Scooter goes less speed...
May 2019 took forever to get part. Scooter is junk , customer care junk.
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Anonymous

Don't purchase rip off...

I received my UTV 2 day before the first payment was due it never ran right. I contacted customer service they gave me run around they were no help. They could care less if it ran. I'm warning everyone don't purchase these items
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Loss:
$3500
Pros:
  • Rip off
Reason of review:
Poor customer service

Preferred solution: Full refund

VINCENT J Nkg

I was promised a call back yesterday

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I was delivered the WRONG go kart color than what was on the bill of laden and my buyers order / email confirmation.the rear fender was scratched up and I AM missing parts for the side mirrors. my order #G722122 THE UPS driver took pictures...
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Pros:
  • Good price
Cons:
  • Delivery time
  • How the handle complaints
  • Product
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Hiromi Zdt

YOU HAVE MONEY WHERE IS MY CART

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BIG, PRETTY PICTURES; FAKE LOAD PEOPLE. I NEED CAR NOW; SEND MONEY BACK OR CONTACT BECAUSE AS SOON AS ATTY GETS OUT OF HOSPITAL WE WILL STOP YOUR BUSINESS
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Loss:
$150000
Cons:
  • That they steal from customers
  • Major thefts elling something they do not have
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

Waiting for part.not responding to call

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SaferWholesale - Waiting for part.not responding to call
Ordered electric scooter was damaged n missing parts. Two months still waiting for response. Gave me a wrong tracking number.
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Jamis Vly

Un professional business

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SaferWholesale - Un professional business
They charged me almost 300$ for express shipping and it’s been 2 weeks and still not tracking info, I contacted them for info and they read my messages and just ignore me,
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Anonymous
map-marker Swansea, South Carolina

No experience

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I have not dealt with this company and would suggest ALL who have complaints file a class action lawsuit. No I am not an atty. This is just my opinion.
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Anonymous

Disposable

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The units are disposable! They do not last! Don't waste your money on something to send to junk yard a few months later. Buy name brand. And did I mention how the staff smart off to you and end the chat before you have time to reply?
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Cons:
  • Bad products
  • Poor customer service
Reason of review:
Bad quality
Anonymous
map-marker Harlan, Iowa

BAD PRODUCT, BAD SERVICE, BAD COMPANY!!!!!!!!

first I was told assembly was easy- attach the handle bars and seat. No, it wasn't not- spent 6 hours attaching those, plus wheels, plus faceplates and other assorted parts. No assembly instructions, only a parts book written in badly translated English. Even stickers on the moped are misspelled. Then I was told 10 days to 2 weeks delivery. No, it was more than 3 weeks before I got it. Once assembled, it repeatedly died while driving. Then, I went to DMV to register it. I was never told that I needed to fill out a form from SaferWholesale, and only then would I receive the proper documentation in 1-2 weeks to get the paperwork to register this. I want to return because it is very poor quality and doesn't work as promised. I am told I have to pay 25% cancellation fee and shipping. If I return, I will be out $500 in costs and no moped. Horrible experience and I will tell everyone I can about this company's poor product and customer service.
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Charles P Jcj
map-marker Chesapeake, Virginia

Hard to get information on delivery

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Placed order 06/20/2019 a of today 07/19/2019 do not have a tracking number and I do not have a time or date of delivery on my $4700.00 200 cc utv witch is paid in full for.
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Pros:
  • Great price good quality
Cons:
  • Customer service needs improvement
Reason of review:
Problem with delivery
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