Anonymous
map-marker Bellevue, Washington

Had a real bad experience with there so called do it yourself harley trike kit

I recieved the product on 9/7/24 the directions they sent with the kit were so *** that even a mechanic wouldn't touch it, the product was made very cheaply and was told not to use it for safety reasons. I called the company on 9/9/24 and was told on the receipt they sent me hrs after they charged my credit card $2,500 that it said on the receipt it was non refundable this should of been disclosed at the time of sale beings I was on the phone with a sales rep.

If I had known in advance that I couldn't return the product I would of near Givin them $2,500 of free money.

I would of done more research and ordered from some place that backs there product with a refundable option, I feel this is fraudulent activity and there actually stealing people's money. I have made a complaint to the BBB in hopes they can help me resolve this bad business practices and get my money back because $2,500 is alot to lose, i wouldn't ever buy anything from this company again or recommend this company to anyone.

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Aletha Msx
map-marker Aurora, Colorado

Very poor quality. Nothing matches up to to install

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Purchased. Tried to install ver poor quility.

I had to fabricate my own brackets and cut weld on the trike frame. Got done with all supports now it leans to the left and all my measurements are exactly on both sides.

DO NOT BUY FROM THIS COMPANY !!!

ONCE YOU BUY IT.

IT IS YOURS !!!

NO REFUNDS.

THEY SUCK NOT HAPPY AT ALL. I CONTACTED A GUY FROM YOU TUBE.

WHO KNOWS HIS STUFF HE SAID I SHOULD OF REVIEWED THERE BUSSINESS FIRST.

HE WAS VERY HELPFUL.

I sure wish they would contact me.

jimmyfreelong@***.com I'm going to also put stop payment on this purchase.

DO NOT PURCHASE THIS TRIKE KIT!!!

View full review

User's recommendation: Do reviews before purchasing

Resolved
Don S Jax

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Resolved: Disatifaction with customer service

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SaferWholesale - Disatifaction with customer service
Updated by user Jun 03, 2024

Company fixed the issue and I have been provided with apology. I called them and advised that I had contested payment, filed a complaint with BBB, the Interstate Commerce Commision, and Pissed off.

I said that it would be eaier to resolve the problem ourselves. After listening to a few minutes of his ranting, I asked if he wanted to argue or settle the matter.

He retorted: "I'm not arguing.' I foumd that a chuckle. We then discussed the issues and he agreed to what I was asking.

Original review May 24, 2024
I ordered an excavator via phone. The shipping company couldn't deliver it because it was too tall.

I agreed to pick it up for a refund of $150.00. They are now offering me $50.00 even though it would cost them well in excess of the $150.00 for a tailgate delivery and a 55-mile trip. The machine came partially assembled, with no indication that it was not complete. The battery was dead.

The carburetor leaks. They're willing to send me a new one, but no one to install it.

I've contested the credit card purchase, contacted the Better Business Bureau, and the Interstate Commerce Commission. i called them and now they're willing to settle the matters fairly.
View full review
Pros:
  • Fast talkers fast delivery
Cons:
  • Unreasonable unethical

Preferred solution: Price reduction

User's recommendation: Avoid the temtation to save a buck and deal with a reputable company

2 comments
Don S Jax

well I was fooled. Saferwholesale paid me the $150.00 that they originally offered to pick up the excavator and agreed to pay to have the Excavoators carburetor replaced.

the cost was Slightly over $300.00. Now they want to reimburse me $200.00. I'm thinking about finding an attorney and starting a federal Class action suit for unethical business practices.

I beleive there are sufficient disatisfied customers on this site and others to initiate the lawsuit. Please tell me your thoughts on the subject.

RachelD
reply icon Replying to comment of Don S Jax

I think my dad and I might want to join in your lawsuit, if you decide to do it.

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Alannah Kqg

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Verified Reviewer
| map-marker Calabasas, California

Received the wrong side car

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SaferWholesale - Received the wrong side car
SaferWholesale - Received the wrong side car - Image 2

I ordered the classic side car and received the old school, called them the same day, filled up the form as they requested then I called the second day they asked me to email pictures of the side car, I did as they requested then I called them the third day and I was ignored and given the run around they never emailed me back or called I gave up and called my credit card company to dispute the purchase and have them deal with them. The car is scrached at the bottom the finish of the interior is poorly made the brackets dont match with the bolts and to put it together you need to drill holes and have a machine shop cut some parts to fit the bike so now Im stuck with a car that is mismatch with my bikes color and needs a lot of work to fit it

Very bad customer treatment and very rude service

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User's recommendation: I don’t recommend any one to buy from them once they get your money they won’t care about any problem you have

Brad G Arv

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Verified Reviewer
| map-marker Colchester, Vermont

Information needed

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SaferWholesale - Information needed
Updated by user Sep 23, 2023

I'm still not recognized as a customer after several calls the employees there don't seem to care

Original review Sep 16, 2023

I purchased a new colf cart from saferwholesale for$8,700.00. I have no idea whatmake or model is after several calls still no answer.was not told it had no speedometer.

View full review

User's recommendation: Stay away from Craig the salesman there

Joe C Xpk

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Verified Reviewer

Brand new Dirtbike fell apart and crashed after 1st ride

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SaferWholesale - Brand new Dirtbike fell apart and crashed after 1st ride

I bought my son a brand new 50 cc dirt bike,

Good thing I tested it before my 8 year old son road it, cuz it leaked gas, exhaust pipe is falling off, front fender screws came off, front tire turned in on me cuz was lose and I flipped over the handle bars and seriously injured myself! Then called them to resolve and meet in the middle and he was extremely rude and not helpful nor cared at all!!! We should all file to the better business bureau and sue this place!!!

View full review
Loss:
$700
Cons:
  • Scammers
  • Con artist

Preferred solution: Full refund

User's recommendation: Garbage and a con artist!

Jeff U Vvf

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Verified Reviewer

Poor company service

Ordered jeep , they were quick to take the money, My purchase was mis-resumprempeted and 90 days later the replacement product has yet to be delivered to my home. Company has Very Poor communication to buyers. Buyers Please read ALL of the review complaints before you make the same mistake as I did.

View full review
Cons:
  • Very poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Order from another company

thomas k Ogx

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Verified Buyer
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Return the 400cc 4x4 gas 4 seater golf cart - never used

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SaferWholesale - Return the 400cc 4x4 gas 4 seater golf cart - never used
SaferWholesale - Return the 400cc 4x4 gas 4 seater golf cart - never used - Image 2
SaferWholesale - Return the 400cc 4x4 gas 4 seater golf cart - never used - Image 3

I ordered the 400cc GVX gas golf cart w/snow plow 4 seater,4WD red Cabazon , incl windshield, wench, cup holders.. delivered 3-17-23

I need to return less the 20% restock fee and i will pay the delivery charge.

Sales# G751526

California mountains received over 9 feet of snow and this machine cannot handle that much snow.

I was willing to exchange for a non plow electric golf cart.

i paid the full $12,200 and would like to return this to your company. Please respond to this email and or call me.

thank you

tkondziella 909610****

View full review
Loss:
$12
Cons:
  • Unreasonable

Preferred solution: Full refund

User's recommendation: don't pay full price until you receive the product

Anonymous
map-marker Denver, Colorado

This company is a crime

I bought a towable backhoe. It came without parts.

A month later - with them saying they were "on it" no parts. I found the Chinese company and ordered parts that arrives in 2-3 weeks - while these clowns were just making nois about action.Do NOT

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User's recommendation: DO NOT EVER BUY FROM THEM

Lasean Oac

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Verified Reviewer
| map-marker Lancaster, South Carolina

Warranty issues

Bought a Coco coop With a Extended one year warranty

4 months old batteries went bad Called customer service they became very rude and hung up on me They would not honor a warranty

Very disappointed. I also sent them a email with a video attached and they will not respond

Very bad PR I will never understand/forgive how they treat a customer after a sale

I will never buy anything from them again

View full review

User's recommendation: Run away

Giles Nun

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Verified Reviewer

Failure to deliver

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Bought a bike on Oct 21, they told me it would be delivered on Nov 4. Payed for setup, delivery.

Called them on nov 4, they told me that they didn't work on holidays, (Called Halloween a holiday). Called 3 more times and kept getting the run around on delivery date. All I wanted was a shipping date.

So on Nov13, still no bike or date I canceled the purchase. Do not deal with these people

View full review

Preferred solution: Full refund

User's recommendation: Leave alone

Terry H Sjo

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Verified Reviewer

POOR AFTER SALE SERVICE

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I purchased on line in April and no further contact from the company other than a written thank you for purchase and a legal language attempting to remove them from all responsibility. After many phone calls and emails they finally tried to deliver the ATV two months later.

Wasn't successful because the lift gate on the truck was too small so they took it away. After many phone calls they finally made a second attempt a month or so later. The ATV arrived with the top canopy completely ripped to shreds. The driver wanted me to dispose of the pallets & framing, offered no explanation of the ATV's condition, including hanging wires, missing screws.

Afterwards, when I put gasoline in it, IT WOULD NOT START. After many calls and little care or concern from "SAFERWHOLESALE", I was sent a new canopy and subsequently a new carburator in the mail - REALLY!

After spending $500 to replace Carb - "SAFER WHOLESALE" refused to reimburse me. I said meet me half way @ $250 and the answer was NO.

View full review
Loss:
$7508
Pros:
  • Slick advertising
Cons:
  • Poor quality product
  • Indifferent to customer needs
  • Poor customer service

Preferred solution: Full refund

User's recommendation: DO NOT BUY FROM "SAFERWHOLESALE" TERRIBLE SERVICE - POOR QUALITY

1 comment
Guest

Worst customer service ever seen in my life.

Mike S Kmp

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Verified Reviewer
| map-marker New Lenox, Illinois

Very bad service

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Updated by user Mar 27, 2022

Still waiting parts are supposed to be in by middle of april 2022

Updated by user Mar 27, 2022

Still waiting. Lisa said parts would be coming in a month.they should have parts on the shelf for everything thing they sell to cover what they say on their website about parts being available

Original review Mar 27, 2022
I Bought a moped thru their website at Christmas 2021.Came to my house in January.Carrier and I took pictures of damage box.Before I opened it i filled out a complaint on their website.That's a wasted time.So I carefully took the cardboard off.Only to find more damage.Took more pictures Sent them to the guy named jon.He's the guy that was supposed to help us.That was a waste of time.Now it's end of February 2022 with no help.
So my wife and I drove the 70miles on 3-7-2022 to their warehouse in New Lenox illinois.
Talked with Lisa she said Jon no longer takes phone calls (excuse) she would call us the next day.That never happened.A week later my wife called and talked to Lisa.Now she says the parts will be here in a month.Please don't buy anything from them
View full review
Loss:
$300
Cons:
  • Lie and bad service

Preferred solution: Full refund

User's recommendation: Dont buy any thing from them

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Mar 7, 2022

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John E Ucw

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Verified Reviewer

UNSAFE PRODUCTS AND INADIQUATE CONCERN FOR SAFETY OF CUSTOMERS

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SaferWholesale - UNSAFE PRODUCTS AND INADIQUATE CONCERN FOR SAFETY OF CUSTOMERS
SaferWholesale - UNSAFE PRODUCTS AND INADIQUATE CONCERN FOR SAFETY OF CUSTOMERS - Image 2
SaferWholesale - UNSAFE PRODUCTS AND INADIQUATE CONCERN FOR SAFETY OF CUSTOMERS - Image 3
SaferWholesale - UNSAFE PRODUCTS AND INADIQUATE CONCERN FOR SAFETY OF CUSTOMERS - Image 4
Original review Sep 22, 2021

My elderly father with vision issues bought a Critter Electric Tricycle preassembled and delivered ready to go. It was delivered with no operation instructions.

We called and were uncaringly told there were none in print or online. We were directed to web videos for assembly and a man riding in circles with no information given.

The bike was assembled wrong according to the online instructions and not knowing about the auto power assist my father was hurt trying to figure it out. Where is governmental oversight when you do need it?

View full review
Loss:
$1950
Pros:
  • Good prises
Cons:
  • Unwillingness from start to want to help
  • Uncaring but well trained post sale support

Preferred solution: Full refund

User's recommendation: Be ware! Don't assume they care !!

Nanonte d

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Verified Reviewer

Horrible customer service and product

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I bought the chopstick moped for $1100 for my mothers 70th birthday in September and it is now October 22 and it has never ran. I called several times spoke with John the parts manager and he refuses to give me a supervisors name told me if it is public knowledge then I should go find it myself they are disgusting! Do not buy!!!

View full review
Loss:
$1100
Pros:
  • Prices
Cons:
  • Products not working and bad customer service

Preferred solution: Full refund

User's recommendation: Do not buy

2 comments
Guest

thank you for posting this

Konstantin Hws
reply icon Replying to comment of Guest-2115568

I've been watching all the videos reading all the reports. I'm seventy and I am trying to get a a coco cub Electric LSV.

My vision is horrible and I am diagnosed with COP Di mean this vehicle I can't seem to get any responses from any of them all they want is the cash after reading these reports. I don't want to do that.

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Nanonte d

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Verified Reviewer
| map-marker The Bronx, New York

Rude and bad business

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I purchased a scooter for my mother for her 70th birthday in September for $1100 specifically the chopstick and it is now October 22 and this thing has never run Jon the manager in the parts department is so rude and disrespectful it is unbelievable he refuses to give me a superiors name tell me if it is common knowledge than to go find it myself. Dont buy anything from these people

View full review

User's recommendation: Don’t buy anything from this company

About

Related Companies

Great Sports, GlobalTrailer Net

Summary

Saferwholesale.com is an industry leader in wholesale distribution. We have over 18,000 products and 1,000 distribution facilities in the United States. We sell products for Home, Leisure, Sport, and Lifestyle. Our prices are the lowest around because we ship the products directly from the manufacturer's distribution warehouse to the customer, without passing through a retail establishment. We customize our shipping to the specific location of our customer, so you will never be overcharged for shipping. We have customer service, tracking, sales, Parts and Warranty Departments all available for communication via telephone. We are here to cater to our customer's exact needs even though we cannot be physically near the customer.

SaferWholesale reviews and complaints

SaferWholesale is ranked 660 out of 4558 in E-commerce category

Area Served

USA

Payment Methods

VISA

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